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An Ideal Day In The Life of Jack Miller

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General Manager at Fairmont Scottsdale Princess 

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"I am so fortunate to have a life filled with a close, engaged family at home and a creative, committed family at work. By nature, I’m a fun guy, so my daily pattern is to take care of the detailed, tactical work in the morning and spend the afternoon enjoying more creative and strategic activities. Each and every day, I am truly blessed." -Jack Miller, General Manager at Fairmont Scottsdale Princess 

Meet our very own Mr. Christmas and one of the Valley's most spiritual men! Miller doesn't just inspire his team at Fairmont to put on the best events all-year-round, but he truly inspires every person who he encounters. 

5 A.M.: Wake up quietly to let my wife sleep, hit the Keurig and have quiet time to read the Bible and meditate.

5:30 A.M.: Off to Performance Enhancement Professionals, a specialized sports training facility, where I work out doing weights, cardio, sometimes pushing a weighted sled and being inspired to go even farther.

6:45 A.M.: Shower and coffee.

7 A.M.: Cook breakfast-to-order for my family of five: my wife, Shea, daughters, Olivia, Anna and Emma, and son, Jack. On the menu is bacon, scrambled eggs, turkey sausage, yogurt, granola, grapefruit and toast—with a protein vitamin shake for me. I was a line cook as a teenager and enjoy doing this for my family every morning. I also serve my eldest, Olivia, breakfast in bed. While Shea is making their lunches, we talk about the day’s activities ahead: school, football,

track and more.

7:50 A.M.: Another favorite part of my day: my walk to work at the Fairmont Scottsdale Princess through the beautiful rose garden and lagoons.

8 A.M.: Conference call with the hotel’s ownership, Strategic Hotels & Resorts, to discuss on-going improvements and enhancements to the resort.

8:30 A.M.: Pop my head into the morning briefing with key operating departments of the resort, going over their day, anticipating guest arrivals.

8:45 A.M.: Hop on a golf cart and tour the grounds, looking for any landscaping or engineering needs. Send a picture to the facilities director, recommending replacement of plants near Well & Being Spa.

9:10 A.M.: Visit with the sales managers, then join them in greeting clients in the hotel and welcoming a site tour.

9:40 A.M.: Line of people outside my door—I do love that. Let’s do this! Any new issues or pop-up requests, we hire the right people and empower them to be problem-solvers. My role is to cultivate their talents and also remove any hurdles to get the job done. For our guests and our colleagues, “yes” is the answer—what is the question?

10:30 A.M.: Meet with designers at the casitas. They’re putting the finishing touches on a remodeling project of 119 casita suites, review samples of new materials just delivered.

11:30 A.M.: Meet with the director of sales and marketing, review booking pace, sales production and upcoming promotion of Christmas at the Princess.

12 P.M.: Visit with Princess colleagues in the employee cafeteria, Bistro 7575. I love the time I have to hear colleagues’ ideas, learn about their families and talk about last night’s sports scores. Lunch is a cheeseburger, no bun, and side salad.

2 P.M.: Phone call with Rachel Sacco of the Scottsdale Convention & Visitors Bureau and Kate Birchler at Macerich to discuss upcoming Super Bowl events and Fan Fest.

3 P.M.: Conference call with Michael Mina and Bourbon Steak team to plan upcoming celebrity dinner event with Charlie Palmer during Super Bowl weekend.

3:40 P.M.: Call Shea to see what time I need to pick the kids up.

3:45 P.M.: Cindy, my assistant, rescues me with a coffee complete with a splash of French vanilla creamer.

4 P.M.: Walk the back hallways, visit Housekeeping during their shift change and give many high-fives for a job well done.

4:30 P.M.: Creative meeting at the new Toro Latin Restaurant & Rum Bar with F&B team to discuss grand opening and sample suviche (sushi and ceviche) with Richard Sandoval.

5:30 P.M.: A friend calls, says they are celebrating his birthday at La Hacienda. I stop by for a flaming coffee.

6 P.M.: Take Emma to ballet class; pick up Anna from cheerleading.

7 P.M.: Family dinnertime. Tonight is grilled chicken, one of Shea’s specialties.

8:30 P.M.: Wind down the day with a stroll around the torch- lit lagoons with my beautiful wife, Shea, walking our three dogs: Lord Bixby, a yellow Labrador; two Shih Tzus, Molly and Buddy; and a friends’ dog, a Rhodesian Ridgeback, Bronco.

8:45 P.M.: Walk past the Desert Ice Rink and text a photo to my brother: “Can’t wait to see you here for the holidays! Skating in the desert!”

9:30 P.M.: One last check of e-mails. Respond to questions from Fairmont corporate executives, based in Toronto, so they have Princess information first-thing—East Coast time— tomorrow.

10 P.M.: Go to each kid’s room and say goodnight. 10:10 P.M.: Sound asleep! 


Top Ten Things To Do in Phoenix This Weekend

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Everyone's favorite holiday season is here with fabulous things to do on the weekend! From magical outdoor skating to dreamers' pancake bars, you're sure to find something perfect to fit your mood. Here are our picks for Nov. 20-Nov. 23.


Top Ten Things To Do in Phoenix This Weekend

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The holiday season is officially here and we’re pretty sure everyone would agree that things went from ‘pumpkin’ to ‘peppermint’ real fast! But don’t let that scare you. After all, there are still a few weekends left before the chaos really begins. From extravagant 5k obstacles to innovative art galleries, you're sure to find that perfect something to do this weekend in the Valley. Here are our picks for Nov. 13-Nov. 16.


10 Things to Do in Phoenix This Weekend: Family Edition

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This weekend in Phoenix, your family can explore everything from alternate universes, to the life of a spy, to yellow brick roads. Take your family out to get creative with crafts or cheer on the Cardinals. We’ve got your roundup of the most family-friendly events here.




Alice in Wonderland

Let your curiosity soar at the Alice in Wonderland show performed by Actor’s Youth Theatre in Gilbert. Take a peek through the looking glass at an alternate universe at 7 p.m. Tickets are $12. For more info, go to actorsyouththeatre.org

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Circus Today

Remember everything you love about the circus, from acrobats to animals to oddities. Now imagine those things coming to life on a canvas, courtesy of Arizona artist Mark McDowell. The event will be held at Mesa Arts Center Museum for free from 10 a.m. to 5 p.m. Check mesaartscenter.com to learn more. 

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Spy Studio

This weekend is your chance to see what students from Boulder Creek, Paradise Valley and South Mountain High Schools created in the spy world. The Young Art Gallery at Scottsdale Museum of Contemporary Art is sharing these gadgets with you from noon to 9 p.m. Admission is $7 for adults, while kids under 15 get in free. Go to http://smoca.org/exhibition/spy-studio/ to see more.




Take the family out for a day of fun arts and crafts at MACFest. Come see local artists and vendors from 10 a.m. to 4 p.m. in downtown Mesa. Admission is free. For more information, go to macfestmesa.com.


Arizona Sunrays’ Kids Night Out

For the kiddos who love bouncing and jumping around, Arizona Sunrays’ Kids Night Out is the perfect opportunity to let them play, eat and socialize. The theme of the event on this day is Giving Thanks. You must register online for $25 per child. The event runs from 6-10 p.m. Go here to register.



Let your child experience the classic tale of the orphan-boy Oliver Twist with a lively and well-crafted show at the Mesa Encore Theatre. Tickets range from $26-29. See showtimes and get more details at http://mesaencoretheatre.com/show-details-oliver/.

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MIM Family Day: Beat It!

Beat the heat, and beat some drums instead at the Musical Instrument Museum this weekend. Bring the whole family to celebrate the opening of Beyond the Beat: Drums of the World and learn about musical instruments. The event runs from 9 a.m. to 5 p.m. Admission prices range from $18-$10. For more info, check http://mim.org/events/family-day-beat-it/.



Dog’s Day in the Garden

Bring the whole family out this weekend, including your pet, for a day of delicious treats. Guests will also learn how to properly care for their pets and keep them safe in the desert environment. The event runs from 8 a.m. to 2 p.m. Regular admission prices range from $22 to $10, while dogs are an extra $4. Check http://dbg.org/events-exhibitions/dogs-day-in-the-garden for more info.

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Game-Day Parties

For the big and little sports fans in the family, Westgate Entertainment District is hosting a Arizona Cardinals versus Detroit Lions pre-game party with food, music, free autograph sessions with the Cardinals Cheerleaders, fun activities and more. The event will take place from 11 a.m. to 2 p.m. in WaterDance Plaza. Admission is free. Go to http://westgateaz.com/cardinals/ to see more.


The Nutcracker Festival

With the holidays vastly approaching, get into spirit with a brunch buffet, arts and crafts, ballet performances and more at The Nutcracker Festival. The festival runs from 10 a.m. to 3 p.m. at Ballet Arizona. Tickets are $60 per person. See more at http://balletaz.org/performance/the-nutcracker-festival/.


The Wizard of Oz

Take a walk down the yellow brick road with another family classic performance, The Wizard of Oz. The shows will take place at Desert Stages Theatre at 1 and 3 p.m. Tickets are $15. For more info, go to desertstages.org.


An Ideal Day According to Erika Frantzve

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I’ve truly come to realize, if you want to make God laugh, tell him your future plans.  A large percentage of the population would view my idea of a “normal day” as a bit insane. Yet, I would prefer the term “organized chaos.” Being a modern day nomad and a Jane-of-all-trades, my agenda ranges from scheduling events through my nonprofit, Everyday Heroes Like You, to hoping on a plane and riding the Southwest “bus” to Los Angeles for a photo shoot or a hosting gig. I think it’s important to view every day as an ideal day. It’s all about maintaining a positive mindset. Sure, my life is unpredictable, but I don’t expect people to understand my grind. So here it is, starting from the morning alarm going off to the alarm being set, and everything in between.

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